Though we routinely hope for the world to “go back to normal”, it seems that the pandemic has irreversibly changed certain things about our life. The retail industry is a huge part of what shapes our every day and it seems like the features of the retail industry have seen some real change over the past couple of years. With the rise of BOPIS (Buy Online Pick-up in Store) and BOSS (Buy Online Ship to Store) methods of consumption. Along with other methods of consumption, it is easy to see how the pandemic has made some irreversible long-term changes to the functioning of the retail industry.
The trend towards online retail has been slow and consistent spanning over half a decade. This trend has been massively accelerated by the needs and necessities of the pandemic. Let us see why these changes are taking place and why the pandemic has changed the future of retail.