Let’s talk about future of BPO industry in India. India’s outsourcing market is one of the most sought after markets, by some of the world’s biggest organizations. In the early years outsourcing to India was primarily due to the availability of cheap labor, but that has changed. Today, as the undisputed industry leader, India is home to English-speaking skilled talent that no other low-cost country can match. Moreover, the country’s well-developed IT infrastructures in all of its major cities is also a big reason why many multinationals outsource to India. Also, efficient telecom and cellular network allow for the smooth flow in conversation which is a prerequisite in the outsourcing business.
A primary recipient of business process outsourcing industry contracts, the country leads the 2019 GSLI overall country rankings with an index of 7.07 for its combination of skill and value. India leading the index doesn’t come as news, however, as the country has been leading the world market since the measuring of attractiveness for location started. India was hosting more than 1,140 global in-house captive centers in March 2018 allowing almost half of the top 500 global companies to work in India.
Just one sign of the immense amount of talent available is Barclays Global Service Centre, which already employs more than 16,000 people and has announced that it will establish a new facility for up to 8,800 more employees. Recent developments within this sector include Nasscom’s new online platform for upskilling more than 2 million tech workers and educating 2 million others who could learn to do this work. In yet another sign of India’s leadership role in the value chain, Indian IT companies and ITES companies have established more than 1,000 delivery centers in approximately 80 different countries, and about 75 percent of global digital talent resides in the country.
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