Relationship Management

Relationship Management – Resource Leader – Trivandrum

Date added: 31.01.2020

Responsible for impactful and broad leadership across branch teams to deliver high impact high-performance client centric operations. Will be required to synergise people, process, market development and P&L management– to drive substantial and compelling contribution from the branch operations.


Business Operations:  Strong execution of four operational perspectives built around well-defined Customer, People, Operational & Financial goals & measures. Assume end-to-end responsibility for:

Process Management & Optimisation:  Ensure the branch follows the client-centric processes. Actively provide inputs of ways to increase the client centricity of the business processes. Maintaining the benchmarks by attaining revenue targets and other operational metrics

Talent & Performance Management:  Instil a team-based and collaborative culture that builds long-term capability and inspires high accountability, coordination and synergy between people and functions at all levels. Developing teams to study and gain a deep understanding of the client & the market and to propose from a wide range of choices and options, the most strategically fitting solutions that deliver long term value to our students and clients

Learning & Development:  Being an agent of change and inspiration to put in place robust learning & development programs designed to equip our people to align their goals and objectives with that of the firm and its core values


Market Development:  Educating our customers and market on our business, core values and impact through representing and further building the brand of our firm in identified networks and market channels.

Assessing local market conditions, developing business plans and executing market strategies such that relationships are strengthened and enhanced with our user base, institutions, partners and key stakeholders to deliver more significant business impact and leverage growth opportunities.


Education: Postgraduate in any discipline; International education would be preferred


Experience:8-15 years’ overall experience in managing customer relationships; with at least 2-3 years’ experience in managing small-mid size B2C business operations



Strong leadership skills with organisational and planning capabilities

Excellent communication skills & interpersonal skills

Willingness to learn and grow

Ability to critically analyse information and drive data-driven decision making

Trivendrum, India